Zero Additional Headcount. Full Global Oversight.
An independent QA layer that works alongside your existing teams and brokers
Recover Hidden Capital
AI detects an average of £485K in recoverable overpayments per client
Eliminate Audit Exposure
Audit-defensible documentation that withstands customs scrutiny for 3-7 years
Single Global View
UK, EU, US, Canada, Australia, Singapore—all in one dashboard
Recover Overpaid Customs Duties Across 8+ Regimes
Most importers overpay 2-4% in duties due to classification errors, missed preferences, and valuation mistakes. Our AI technology + licensed customs brokers identify and recover what you're owed.
2-4%
Average Recovery
8+
Global Regimes
4-8
Weeks Typical
Supported Refund Programs
USA
IEEPA Refunds, Section 301, Drawback
UK
CDS Amendments, Preference Claims
EU
SAD Amendments, BTI Applications
Canada
B2 Adjustments, CUSMA Claims
Australia
Refund Applications, FTA Claims
+ Singapore, Switzerland, Ireland
Use Duty Recovery To Self-Finance Your Compliance Project
Many importers of record and brokers have overpaid duty locked inside past declarations.
MyCustomsInfo helps you uncover and document those recovery opportunities with full regulatory support.
Recovered duty will pay for the portal implementation and advisory work
It can also fund process improvements and training that reduce future risk
We work on a performance basis—reduced processing fee plus a contingency tied to actual recoveries
Both parties have real skin in the game. The project pays for itself.
Historical
Declarations
Duty Recovery
Identified
Funds Portal +
Improvements
One Post-Clearance Standard, Multiple Customs Environments
Unlike UK-only solutions or region-specific tools, MyCustomsInfo provides consistent post-clearance control across all major customs regimes.
United Kingdom
ActiveCDS, MSS, C79, PVA
European Union
ActiveSAD, Import VAT, T1/T2
Ireland
ActiveRevenue, AIS, Postponed VAT
United States
ActiveCBP, Entry Summary, ACE
Canada
ActiveCBSA, B3, CARM
Australia
ActiveABF, Import Declarations
Singapore
ActiveSingapore Customs, TradeNet
Switzerland
ExpandingBAZG Customs
Not Just UK CDS Analytics
While competitors focus on UK HMRC data feeds or single-market reporting, MyCustomsInfo gives you unified visibility and control across your entire global import footprint.
- Multi-broker visibility across all countries
- Consistent evidence standards per jurisdiction
- Single platform for global duty recovery
Proven Results You Can Trust
Numbers that demonstrate our commitment to excellence and client success
*Results shown are from selected client engagements and may not be indicative of future outcomes. Customs authorities remain the final arbiter of all classification, valuation, and duty decisions.
Enterprise Trust & Security
Built with the highest standards of security, compliance, and professional expertise
Enterprise-Grade Security
- End-to-end encryption
- ISO 27001 & ISO 28000 compliant
- GDPR compliant data handling
- Multi-region data centers
- Complete audit trails
Built by Customs Experts
- Licensed customs brokers on staff
- Former customs officials
- Import/export specialists
- Data scientists & engineers
- 20+ years combined experience
Transparent Methodology
- AI first-pass analysis
- Expert validation process
- Documented evidence for every finding
- Regulatory citations included
- Continuous learning system
Your Data Security is Our Priority
We understand that customs data is sensitive business information. That's why we've implemented enterprise-grade security measures and maintain strict compliance with international data protection standards.
Secure & Compliant
Enterprise-grade security
Real Results, Real Recovery
See how companies like yours have recovered hundreds of thousands in duty overpayments—and used the funds to grow their business
Industrial Manufacturing
Mid-sized UK manufacturer exporting precision components to EU & US
Annual Imports
£8.5M
Employees
150-200
Location
West Midlands, UK
The Challenge
"After Brexit, our classification strategy became outdated. We suspected duty overpayments but lacked internal resources to audit 3 years of declarations across multiple jurisdictions."
Our Solution
The Results
Recovered in overpayments
“The audit recovered £485k with a £70k investment—a 7:1 return. We reallocated recovered funds to R&D expansion and still had £415k left over.”
— Finance Director
Additional Benefits:
Ready to uncover your own hidden recovery? See what our self-financing audit can do for your business.
*Results shown are from selected client engagements and do not constitute a guarantee of future results. Typical ROI ranges from 4:1 to 8:1. Customs authorities are the final decision-makers on all duty and classification matters. Subject to Terms & Conditions.
Official Partner of the Chartered Institute of Export & International Trade
Training Tailored to YOUR Compliance Gaps
Our IOE&IT partnership delivers more than credentials—it powers targeted professional training based on YOUR audit findings. When we identify compliance gaps, IOE&IT delivers precise training solutions leading to internationally recognized qualifications. Not generic courses, but integrated solutions specific to your needs.
Promoted and sold by IOE&IT in the UK
A Permanent System of Record, Powered by Specialist Expertise
We don't just give you a login and leave you to it. We provide the platform to capture your data and the experts to make it profitable.
Automated Data Ingestion
The SaaSWe connect directly to your HMRC (CDS/MSS), EU, or US customs feeds. Our platform automatically ingests declarations, broker invoices, and supporting PDFs, turning fragmented files into a single, searchable database.
- Direct connection to customs authority feeds (HMRC CDS/MSS, EU, US CBP)
- Automatic ingestion of declarations, broker invoices, and PDFs
- Broker-agnostic: your data stays with you even if you change brokers
- Single, searchable database across all jurisdictions
HMRC CDS • EU Customs • US CBP
AI-Powered Exception Reporting
The TechThe platform scans every entry for misclassifications, valuation errors, and missed relief opportunities. It flags risks in real-time, allowing you to fix errors before they become audit liabilities.
- Real-time scanning for HS code misclassifications and valuation errors
- Identifies missed duty relief and preferential trade opportunities
- Flags risks before they become audit liabilities
- Evidence-led reporting with full regulatory citations
Real-time exception scanning
Specialist Recovery & Oversight
The ServiceOur CustomsPlus specialists use the platform's insights to file duty recovery claims and manage authority enquiries on your behalf. We handle the heavy lifting, ensuring your compliance program is self-financing.
- Licensed customs specialists file recovery claims on your behalf
- Manage authority enquiries and audit responses
- Quarterly compliance reviews and risk assessments
- Self-financing: recoveries typically exceed platform costs
Recovery claims filed on your behalf
Your data is encrypted end-to-end, and every recommendation includes detailed regulatory citations and defensible evidence.
How Long Until We See Results?
Clear timelines, concrete expectations, and proven deployment models for every business size
Pilot Deployment
Scope
500-1,000 declarations
HS Codes
Up to 50 HS codes
First Results
Week 2: Initial findings report
- API integration or CSV upload
- Single jurisdiction focus
- Basic reporting dashboard
Standard Deployment
Scope
5,000-20,000 declarations
HS Codes
200-500 HS codes
First Results
Week 3: Comprehensive audit report
- Full API integration + real-time sync
- Multi-jurisdiction (2-3 markets)
- Advanced analytics & forecasting
Enterprise Deployment
Scope
50,000+ declarations
HS Codes
1,000+ HS codes
First Results
Week 4: Executive summary + roadmap
- ERP integration (SAP, Oracle, etc.)
- Global multi-jurisdiction (5+ markets)
- Dedicated account manager + SLA
Integration Pathways
Simple Integration
- Basic data sync with straightforward endpoints
- Standard authentication (API keys, OAuth)
- Limited data transformation needed
Moderate Integration
- Multiple endpoints or complex workflows
- Custom data mapping and validation
- Error handling and retry logic
- Testing and documentation
Complex Integration
- Multiple systems talking to each other
- Real-time data sync requirements
- Custom authentication or security protocols
- Extensive testing, compliance checks (ISO 27001 audit trails)
- UAT and go-live phases
What Results Can You Expect?
Based on 500+ client deployments across multiple jurisdictions
Average duty overpayment recovery rate
First audit results delivered (pilot scope)
Median recoverable amount identified
Typical payback period on service fees
Ready to get started? Choose the deployment model that fits your business size and timeline.
Frequently Asked Questions
Everything you need to know about MyCustomsInfo® and customs compliance
For full details, visit our FAQ centre
MyCustomsInfo provides global coverage across 8+ customs regimes including:
• UK (HMRC/CDS), EU, Ireland, US, Canada, Australia, Singapore, and Switzerland
For each jurisdiction, we align our checks with local customs codes, procedures, reliefs, and audit practices. Our single dashboard gives CFOs visibility across all entities, brokers, and jurisdictions from one place.
Still have questions?
Our customs compliance experts are ready to help you understand how MyCustomsInfo® can protect your business.
See How Much You Could Recover
Our clients recover an average of £485K in hidden overpayments. Get a complimentary assessment on your data—results in 48 hours, no commitment required.
Prefer to talk first? Our customs experts are standing by.