Cookie Policy
Last updated: November 27, 2025
1. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
This Cookie Policy explains how MyCustomsInfo® ("we," "our," or "us") uses cookies and similar technologies on our website and platform (mycustomsinfo.com and related services).
2. Types of Cookies We Use
2.1 Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be switched off. They are usually only set in response to actions you make, such as logging in or filling in forms.
Purpose:
- User authentication and account access
- Security and fraud prevention
- Session management
- Load balancing
Legal Basis: Legitimate interest (necessary for service provision)
2.2 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
Purpose:
- Language preferences
- Theme selection (dark/light mode)
- Dashboard customization
- Remembered filter settings
Legal Basis: Legitimate interest (improved user experience)
2.3 Performance Cookies
These cookies collect information about how visitors use our website, such as which pages are visited most often and if error messages are received.
Purpose:
- Website analytics and usage statistics
- Error tracking and debugging
- Performance monitoring
- A/B testing
Legal Basis: Consent (where required) or legitimate interest
2.4 Targeting/Advertising Cookies
These cookies are used to deliver advertisements that are relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.
Purpose:
- Targeted advertising
- Remarketing campaigns
- Campaign effectiveness measurement
- Third-party advertising
Legal Basis: Consent (required under GDPR)
3. Specific Cookies We Use
| Cookie Name | Type | Duration | Purpose |
|---|---|---|---|
| session_id | Necessary | Session | User authentication |
| csrf_token | Necessary | Session | Security protection |
| user_preferences | Functional | 1 year | Store user settings |
| _ga | Analytics | 2 years | Google Analytics - user tracking |
| _ga_* | Analytics | 2 years | Google Analytics - session data |
| _gid | Analytics | 24 hours | Google Analytics - user tracking |
4. Third-Party Cookies
We use services from third-party companies that may set cookies on your device:
Google Analytics
We use Google Analytics to understand how visitors interact with our website.
Privacy Policy: policies.google.com/privacy
Payment Processors
Payment processing services may set cookies for fraud prevention and security.
Providers: Stripe, PayPal
Cloud Service Providers
Our hosting infrastructure may use cookies for load balancing and security.
Providers: AWS, Azure
5. How to Control Cookies
5.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Accept cookies from specific websites only
- Delete cookies when you close your browser
- View and delete individual cookies
Browser-Specific Instructions:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Preferences → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Manage and delete cookies
5.2 Cookie Consent Manager
When you first visit our website, you will see a cookie consent banner. You can:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences
- Change your preferences at any time by clicking the cookie settings icon
5.3 Opt-Out Links
You can opt out of certain third-party cookies:
- Google Analytics: Browser Add-on
- Network Advertising Initiative: Opt-Out Tool
- Digital Advertising Alliance: Opt-Out Tool
6. Impact of Blocking Cookies
If you choose to block or delete cookies, certain features of our website may not function properly:
- You may not be able to log in or maintain your login session
- Your preferences and settings will not be saved
- Some features and pages may not display correctly
- You may see less relevant content and advertisements
- We may not be able to provide personalized services
Strictly necessary cookies cannot be disabled as they are essential for the website to function.
7. Other Tracking Technologies
7.1 Web Beacons (Pixels)
We may use web beacons (also known as pixels or clear GIFs) in our emails and on our website to track whether emails have been opened and which links have been clicked.
7.2 Local Storage
We use local storage (HTML5) to store certain preferences and data locally on your device for improved performance and functionality.
7.3 Session Storage
Session storage is used to store temporary data during your browsing session and is automatically cleared when you close your browser.
8. Mobile App Tracking
If you use our mobile application, we may collect similar information using mobile-specific technologies:
- Device identifiers (IDFA for iOS, Advertising ID for Android)
- App-specific identifiers
- Push notification tokens
- Location data (with your permission)
You can control mobile tracking through your device settings.
9. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We will notify you of any material changes by:
- Posting a notice on our website
- Updating the "Last updated" date at the top of this policy
- Sending an email notification (for significant changes)
- Displaying a cookie consent banner again (if required by law)
10. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
MyCustomsInfo® - Privacy Team
Email: [email protected]
Data Protection Officer: [email protected]
Subject: Cookie Policy Inquiry
Manage Your Cookie Preferences
You can change your cookie preferences at any time by accessing the cookie settings through the icon in the bottom corner of our website or through your browser settings.