Accessibility Statement
MyCustomsInfo® is committed to ensuring digital accessibility for people of all abilities.
Our Commitment
We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We actively work to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.
This website endeavours to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1). These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
Accessibility Features
Keyboard Navigation
All interactive elements are accessible via keyboard. Use Tab to navigate, Enter to activate links and buttons, and Escape to close dialogs.
Screen Reader Support
Our website is designed to work with popular screen readers including JAWS, NVDA, VoiceOver, and TalkBack.
Responsive Design
Content adapts to different screen sizes and orientations. Text can be resized up to 200% without loss of content or functionality.
Clear Language
We use clear, simple language where possible. Technical customs terminology is explained in context or via our comprehensive glossary.
Technical Specifications
This website has been built using code that is compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards-compliant HTML/CSS code means any future browsers will also display it correctly.
- Semantic HTML5 structure for better screen reader interpretation
- ARIA landmarks and labels where appropriate
- Sufficient colour contrast ratios (minimum 4.5:1 for normal text)
- Focus indicators for keyboard navigation
- Alternative text for all meaningful images
- Form labels and error messages for assistive technologies
Browser Compatibility
Our website is optimised for the following browsers:
For the best experience, we recommend using the latest version of your preferred browser.
Known Limitations
While we strive for full accessibility, some content may have limitations:
- •Some older PDF documents may not be fully accessible. Contact us for alternative formats.
- •Third-party content embedded on our site may not meet all accessibility standards.
- •Some interactive data visualisations may require alternative descriptions.
Need Assistance?
If you experience any difficulty accessing any part of this website, or if you have suggestions for improving accessibility, please contact us. We take accessibility feedback seriously and will respond within 2 business days.
Email: [email protected]
Phone: +44 151 808 0111 (UK) | +1 312 728 4277 (US)
This accessibility statement was last updated on January 24, 2026.