Question 1

What is duty recovery?

Accepted Answer

Duty recovery is the process of identifying and reclaiming customs duties that have been overpaid on imported goods. This can occur due to incorrect tariff classification, wrong duty rates, errors in customs value calculations, or failure to claim preferential rates under trade agreements.

Question 2

What is duty drawback?

Accepted Answer

Duty drawback is a refund of customs duties paid on imported goods that are subsequently exported or used in the manufacture of goods for export. It allows businesses to recover duties on materials incorporated into exported products.

Question 3

How much can I recover through duty recovery?

Accepted Answer

Recovery amounts vary based on import volume and historical errors. MyCustomsInfo® clients recover an average of £485K, with total recoveries exceeding £65M. Typical recovery rates range from 2-4% of annual duty spend.

Question 4

How long does the duty recovery process take?

Accepted Answer

MyCustomsInfo® provides initial assessment results within 48 hours. Full recovery depends on jurisdiction—UK fast track implementations can be completed in days, while standard global implementations typically take 4-6 weeks.

Question 5

Which countries are covered by your duty recovery services?

Accepted Answer

MyCustomsInfo® covers 8+ customs regimes including the UK, European Union, Ireland, United States, Canada, Australia, Singapore, and Switzerland.

Question 6

How far back can I claim duty refunds?

Accepted Answer

The time limit for duty recovery claims varies by jurisdiction. In the UK, claims can typically go back 3 years. In the EU, it is generally 3 years. In the US, duty drawback claims can be filed up to 5 years after export.

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