What is duty recovery?

Duty recovery is the process of identifying and reclaiming customs duties that have been overpaid on imported goods. This can occur due to incorrect tariff classification, wrong duty rates, errors in customs value calculations, or failure to claim preferential rates under trade agreements.

What is duty drawback?

Duty drawback is a refund of customs duties paid on imported goods that are subsequently exported or used in the manufacture of goods for export. It allows businesses to recover duties on materials incorporated into exported products.

How much can I recover through duty recovery?

Recovery amounts vary based on import volume and historical errors. MyCustomsInfo® clients recover an average of £485K, with total recoveries exceeding £65M. Typical recovery rates range from 2-4% of annual duty spend.

How long does the duty recovery process take?

MyCustomsInfo® provides initial assessment results within 48 hours. Full recovery depends on jurisdiction—UK fast track implementations can be completed in days, while standard global implementations typically take 4-6 weeks.

Which countries are covered by your duty recovery services?

MyCustomsInfo® covers 8+ customs regimes including the UK, European Union, Ireland, United States, Canada, Australia, Singapore, and Switzerland.

How far back can I claim duty refunds?

The time limit for duty recovery claims varies by jurisdiction. In the UK, claims can typically go back 3 years. In the EU, it is generally 3 years. In the US, duty drawback claims can be filed up to 5 years after export.

SaaS Platform + Specialist Expertise

A Permanent System of Record, Powered by Specialist Expertise

We don't just give you a login and leave you to it. We provide the platform to capture your data and the experts to make it profitable.

The SaaS

The Tech

The Service

Platform + Expertise = Results

Broker-Agnostic • Evidence-Led • 3:1 to 8:1 ROI

Implementation Models

Model	UK CDS Timeline	Global Timeline	Declarations	Features
UK Fast Track	HOURS	N/A	500-5,000	UK CDS analytics + dashboard
UK Standard	HOURS	N/A	5,000-50,000	Full UK analytics + documentation
Global Standard	2-3 weeks	4-6 weeks	5,000-20,000	Multi-jurisdiction analysis
Global Enterprise	2-3 weeks	8-12 weeks	50,000+	ERP integration + dedicated team

Evaluation Trials Available: Test our UK CDS analytics with your own data before committing.Contact us to start your complimentary evaluation →

A Permanent System of Record, Powered by Specialist Expertise

We don't just give you a login and leave you to it. We provide the platform to capture your data and the experts to make it profitable.

Automated Data Ingestion

The SaaS

We connect directly to your HMRC (CDS/MSS), EU, or US customs feeds. Our platform automatically ingests declarations, broker invoices, and supporting PDFs, turning fragmented files into a single, searchable database.

Direct connection to customs authority feeds (HMRC CDS/MSS, EU, US CBP)
Automatic ingestion of declarations, broker invoices, and PDFs
Broker-agnostic: your data stays with you even if you change brokers
Single, searchable database across all jurisdictions

HMRC CDS • EU Customs • US CBP

AI-Powered Exception Reporting

The Tech

The platform scans every entry for misclassifications, valuation errors, and missed relief opportunities. It flags risks in real-time, allowing you to fix errors before they become audit liabilities.

Real-time scanning for HS code misclassifications and valuation errors
Identifies missed duty relief and preferential trade opportunities
Flags risks before they become audit liabilities
Evidence-led reporting with full regulatory citations

Real-time exception scanning

Specialist Recovery & Oversight

The Service

Our CustomsPlus specialists use the platform's insights to file duty recovery claims and manage authority enquiries on your behalf. We handle the heavy lifting, ensuring your compliance program is self-financing.

Licensed customs specialists file recovery claims on your behalf
Manage authority enquiries and audit responses
Quarterly compliance reviews and risk assessments
Self-financing: recoveries typically exceed platform costs

Recovery claims filed on your behalf

Security & Transparency Guaranteed

Your data is encrypted end-to-end, and every recommendation includes detailed regulatory citations and defensible evidence.

Book 20-Minute Demo

Customs Declaration Amendments & Regulatory Compliance

MyCustomsInfo® ensures that all customs declaration amendments and corrections are processed in full compliance with applicable regulatory frameworks. Our platform maintains adherence to jurisdictional requirements, including:

CBP Headquarters Ruling H326926

"Under 19 C.F.R. § 111.3(a), customs business, which includes preparing and filing customs declarations and amendments, must be conducted within U.S. territory by licensed customs brokers or their authorized representatives operating under U.S. jurisdiction."

All amendment requests processed through MyCustomsInfo® are executed by licensed customs professionals operating within the regulatory framework of the relevant jurisdiction. This ensures that your compliance activities meet the territorial and procedural requirements set forth by customs authorities.

Compliance Assurance

Our team of licensed brokers and compliance experts ensure that all declaration processing, amendments, and audits are conducted in accordance with local customs regulations, territorial requirements, and international trade standards including ISO 27001/28000 frameworks.

Why Our Process Works Better

The unique combination of speed, accuracy, and expertise

Lightning Fast

AI analysis in hours, not weeks, while maintaining expert-level accuracy

Expert Validated

Licensed customs brokers review every finding for defensible accuracy

Continuously Learning

Our AI improves with every audit, getting better at catching errors over time

Ready to See Our Process in Action?

Experience our proven 3-step process with an expert audit preview

Expert Audit Preview Schedule a Demo

No commitment required. See our process work on your actual customs declarations.