What is duty recovery?

Duty recovery is the process of identifying and reclaiming customs duties that have been overpaid on imported goods. This can occur due to incorrect tariff classification, wrong duty rates, errors in customs value calculations, or failure to claim preferential rates under trade agreements.

What is duty drawback?

Duty drawback is a refund of customs duties paid on imported goods that are subsequently exported or used in the manufacture of goods for export. It allows businesses to recover duties on materials incorporated into exported products.

How much can I recover through duty recovery?

Recovery amounts vary based on import volume and historical errors. MyCustomsInfo® clients recover an average of £485K, with total recoveries exceeding £65M. Typical recovery rates range from 2-4% of annual duty spend.

How long does the duty recovery process take?

MyCustomsInfo® provides initial assessment results within 48 hours. Full recovery depends on jurisdiction—UK fast track implementations can be completed in days, while standard global implementations typically take 4-6 weeks.

Which countries are covered by your duty recovery services?

MyCustomsInfo® covers 8+ customs regimes including the UK, European Union, Ireland, United States, Canada, Australia, Singapore, and Switzerland.

How far back can I claim duty refunds?

The time limit for duty recovery claims varies by jurisdiction. In the UK, claims can typically go back 3 years. In the EU, it is generally 3 years. In the US, duty drawback claims can be filed up to 5 years after export.

Partner Program - Join MyCustomsInfo® as a Reseller | MyCustomsInfo®

Partner Benefits

Everything you need to successfully offer customs compliance solutions to your clients

Competitive Margins

Attractive reseller pricing structure with volume-based incentives to maximize your revenue potential.

White-Label Options

Brand the platform as your own with custom domain support and co-branded marketing materials.

Technical Support

Dedicated partner success manager, technical integration assistance, and comprehensive API documentation.

Marketing Materials

Co-branded collateral, sales enablement resources, and lead generation support to help you succeed.

Training & Certification

Comprehensive product training, ongoing education programs, and partner certification opportunities.

Exclusive Access

Early access to new features, partner-only webinars and events, and direct line to our product team.

White-Label Capabilities

Position yourself as a full-service provider. Our white-label solution allows you to offer MyCustomsInfo® technology under your brand, with your domain, your branding, and your customer relationships.

Custom Domain

compliance.yourcompany.com

Your Branding

Logo, colors, and messaging

Your Customers

You own the client relationship

Partner Requirements

We're looking for established businesses committed to customer success

Established Business

Active presence in customs/trade compliance or related sectors

Existing Customer Base

Clients in the import/export or international trade sector

Technical Capability

Ability or willingness to integrate technology solutions

Customer Success Focus

Commitment to delivering exceptional client outcomes

Professional Standards

Adherence to industry best practices and compliance standards

Partnership Terms

Agreement to partner terms and conditions

Frequently Asked Questions

What is the approval process?

We review all applications within 3-5 business days. If approved, we'll schedule an onboarding call to discuss partnership details, pricing structure, and technical integration.

How long does approval take?

Most applications are reviewed within 3-5 business days. We aim to respond as quickly as possible while ensuring we find partners who are the right fit for our program.

Do you offer training?

Yes! All partners receive comprehensive product training, ongoing education programs, and access to our partner certification program. We ensure you're fully equipped to support your clients.

Is there a minimum commitment?

We structure partnerships flexibly to accommodate different business models. During the application process, we'll discuss your expected volume and find the right program tier for your needs.

Can I white-label the platform?

Yes! White-labeling is available for qualified partners. You can use your own domain, branding, and maintain direct customer relationships while leveraging our technology infrastructure.

What support do partners receive?

Every partner gets a dedicated success manager, access to our technical support team, comprehensive API documentation, marketing materials, and ongoing training. We're committed to your success.

Partner Application

Complete the application below and our partnership team will review your submission within 3-5 business days

1Company Information

Company Name *

Company Registration Number

Country of Registration *

Company Address *

Company Website

Years in Business *

2Contact Information

Primary Contact Name *

Job Title *

Business Email Address *

Phone Number *

LinkedIn Profile (Optional)

3Business Profile

Type of Business *

Number of Employees *

Annual Customs Value Under Management *

Geographic Coverage * (Select all that apply)

Current Customer Base Size *

4Technical Capabilities

We have in-house customs compliance expertise

We currently offer customs audit services

We have API/technical integration capabilities

What customs software/systems do you currently use? (Optional)

5Partnership Interest

Why do you want to become a MyCustomsInfo® partner? * (Max 500 characters)

0/500 characters

Which services are you most interested in reselling? * (Select all that apply)

Expected Monthly Transaction Volume *

How did you hear about MyCustomsInfo®? *

6Additional Information

Do you have existing relationships with customs authorities? (Optional)

Yes

No

Any additional comments or questions? (Optional)

I agree to the MyCustomsInfo® Partner Terms and Conditions and understand that my application will be reviewed by the partnership team. *

By submitting this form, you consent to MyCustomsInfo® processing your data in accordance with our Privacy Policy.

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